Muhammad Rizki Alan Najuba

IT Support | Network Operation Center | IT Enthusiast

About Me


I am a Network Operations Center (NOC) professional specializing in IT network infrastructure and client network services. I am experienced in monitoring and maintaining network performance, handling client network issues, supporting new client activations, and ensuring reliable service delivery. I have a strong understanding of network troubleshooting, infrastructure management, and working with various network devices and technologies. I am committed to providing effective solutions and continuously developing my knowledge to keep up with the latest advancements in networking technology.

Work Experience

My professional journey and career achievements

PT. Maxindo Mitra Solusi

Jakarta Barat, Indonesia • WFO

Network Operation Center

May 2025 - Present • 1 yr 3 mos
  • Monitor and maintain network infrastructure to ensure optimal availability, performance, and service stability.
  • Troubleshoot network incidents involving routers, switches, access points, VPNs, and internet connectivity for both clients and internal networks.
  • Analyze network issues using monitoring and diagnostic tools such as Winbox, Ping, Traceroute, and remote access tools.
  • Support the configuration, implementation, and maintenance of MikroTik and other networking devices.
  • Monitor bandwidth utilization, latency, packet loss, and overall connection stability to maintain service quality.
  • Manage technical tickets and escalate incidents in accordance with company SLAs.
  • Coordinate with network engineers and field technicians during troubleshooting, maintenance, and network device deployment.
  • Monitor and troubleshoot site-to-site VPN, VLAN, DHCP, NAT, firewall, and other network services.
  • Maintain accurate documentation of network configurations, topologies, troubleshooting activities, and maintenance reports.
  • Ensure network devices and services operate reliably, securely, and in accordance with company standards.
MikroTik Cisco Ruijie Huawei Unifi Grandstream TP-Link Sonicwall Hardware Software Monitoring

PT Cahaya Buana Group

Sentul, Indonesia • WFO

IT Support Intern

January 2024 - June 2024 • 6 mos
  • Perform maintenance and troubleshooting of IT equipment, including PCs, monitors, printers, and peripherals.
  • Install, terminate, and repair UTP cabling for network connectivity and troubleshooting.
  • Configuring Mikrotik client routers for routing, firewall, queue, and radius configurations.
  • Install, configure, maintain, and monitor CCTV systems.
  • Set up and configure Access Points, switches, and other network devices.
  • Support the installation and configuration of VoIP systems for business communications.
  • Install, reinstall, upgrade, and troubleshoot operating systems and software.
  • Provide technical support to users for hardware, software, and basic network issues.
  • Coordinate with relevant teams during IT maintenance, troubleshooting, and device implementation.
MikroTik Cisco Ruijie TP-Link Hardware Software Monitoring

Project

Some of the projects I have worked on

Project 1
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MikroTik Fundamentals

This project provides a comprehensive introduction to MikroTik, covering its definition, functions, RouterOS features, and essential networking concepts. It explains the basic configuration of MikroTik, including IP Addressing, DHCP Server, DNS, NAT, Firewall, Routing, and Hotspot. The project is designed to help beginners understand how MikroTik works as a network operating system and its role in building secure, stable, and efficient computer networks.

Project 2
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Debian Web Server Configuration

This project demonstrates the installation and configuration of a web server on Debian Linux using Apache. It covers the setup of essential server services, virtual host configuration, website deployment, and connectivity testing to ensure the web server is accessible and functions properly. The project provides a practical understanding of Linux server administration and web hosting fundamentals.

VLAN Network Design and Simulation
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VLAN Network Design and Simulation

Designed and simulated a Virtual Local Area Network (VLAN) using Cisco Packet Tracer to improve network segmentation, security, and performance. The project includes VLAN creation, IP addressing, trunk configuration, inter-VLAN communication, and connectivity testing, providing a practical understanding of logical network design and traffic management. VLANs help reduce broadcast domains, simplify network management, and enhance overall efficiency.

MikroTik Network Configuration
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MikroTik Network Configuration

This project demonstrates hands-on network configuration using MikroTik RouterOS. It covers router setup, IP addressing, DHCP Server, NAT, Firewall, Routing, and network connectivity testing. The project provides practical experience in configuring and managing network services while improving network security, stability, and overall performance.

Debian Mail Server Configuration
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Debian Mail Server Configuration

This project demonstrates the installation and configuration of a Mail Server on Debian Linux. It covers the setup of mail services, user account configuration, SMTP/POP3/IMAP protocols, and email communication testing. The project provides practical experience in Linux server administration and email service deployment while introducing the fundamentals of secure and reliable mail server management.

Certificates

Some of the certificates I have obtained

Internship Certificate

Internship Certificate

🏛️PT Cahaya Buana Group 📅2025

Completed a 6-month Industrial Internship at PT Cahaya Buana Group, gaining hands-on experience in IT hardware support, networking, CCTV installation, and technical troubleshooting.

MikroTik Certified Network Associate

MikroTik Certified Network Associate

🏛️MikroTik 📅2025

Certified in the use of MikroTik devices, with capabilities in routing, bridging, wireless, firewall, NAT, and bandwidth management configurations. Capable of implementing small to medium-scale networks efficiently and stably using RouterOS.

Virtual Machine Fundamental

Virtual Machine Fundamental

🏛️Aguna Course 📅2022

Learned the fundamentals of virtualization, including virtual machine concepts, hypervisors, virtual hardware configuration, operating system installation, snapshots, and basic VM management for testing and server environments.

Networking Essentials

Networking Essentials

🏛️Cisco Networking Academy 📅2025

Developed fundamental networking skills, including IP addressing, subnetting, Ethernet, routing, switching, network security, and troubleshooting based on Cisco Networking Academy curriculum.